Items purchased directly from our website may be returned within 14 days from the date of shipment for a full refund to the original form of payment or a store credit for the full price of the items). The items) must be unopened, unworn, and without any visible damage.

The total amount refunded will be credited to your payment method that was used at the time of purchase (minus shipping) or as store credit once the package arrives at our facility and the items) are inspected.

All returns must be received within 14 days of delivery at:

The Aquari
582 Parsons Dr
Medford, OR 97501

Returns received after this window will be eligible for store credit only.

Items must be returned in original condition—unworn, unwashed, with all tags attached, including security lock hangtags and hygiene liners. Returns that do not meet these requirements cannot be accepted.

International Orders

All international orders are final sale and not eligible for return, exchange, or refund.

Damaged Items

If your item arrives damaged or you received the wrong item, please reach out to us at ryan@theaquari.com with photos so we can review it and make it right. Once reviewed, we’ll confirm the next steps for a replacement.

Please note: Returns sent without prior approval will be refused.

Processing & Timing

Please allow 5–7 business days for returns to be processed once received. Refunds may take 1–3 business days to appear on your statement after processing.

Final Sale

All items marked FINAL SALE are not eligible for return, exchange, or price adjustment. Discount codes are not valid on sale items unless otherwise specified.